Monday, June 29, 2009


I got recently involved in a whole long discussion about using words like “sweetie” or “hon” in a business setting. A fair number of people thought that folks who didn’t like/complained about being called “sweetie” were obnoxious complainers, elitist, or just plain unpleasant.

I don’t mind being called by some form of endearment in a casual setting. At a restaurant? Fine. It's even sort of charming if it’s a diner sort of place and the waitress is old enough to be my mother.

It’s another thing altogether when I’m wrapping up a long phone call about a bunch of technical details with a subcontractor. I’m the client. You know my name. Cooing “bye, bye, sweetie” right at the end is completely unprofessional.

A lot of people will think I’m being overly sensitive. But I’m guessing those same people haven’t had to fight to be taken seriously with every new business interaction.

1 comment:

Marciepooh said...

You aren't overreacting, that's a completely unprofessional way to end a business call. I had a boss how calls almost all women "dear", including me. But he'd never have said it to a client or called me that in front of a client.